FAQs
Shipping
When can I expect to receive my order?
Typically, we fulfill Woolie orders within 1-2 business days. Standard domestic shipping is usually 3-5 business days unless otherwise indicated at checkout (typically extended during peak holiday seasons).
How can I edit my shipping address?
If you notice an error on your shipping address after your order has been placed, please contact us via chat (9am-3pm PST, Monday-Friday) or email us at hello@wooliestore.com with “Urgent - Address change” in the subject line. We will help you out.
How do I track my order?
You will automatically receive a tracking link by email when your order ships from our warehouse. Please note it can take 24-48 hours for the tracking number to update. It will be emailed to the email address you provided when making your order. If you cannot find any notification emails in your regular inbox, we recommend checking for an overzealous spam filter before reaching out to hello@wooliestore.com or contacting us via chat (9am-3pm PST, Monday-Friday).
How much does shipping cost?
Standard shipping in the domestic US is $14.99
For international orders, the shipping rate varies depending on the destination and shipping speed selected, and excludes applicable duties & taxes which will be calculated in your cart.
Products
Can I wash it in the washing machine?
No, we recommend spot-cleaning your Woolie Mattress Topper, Comforters and Pillows. Use hot water and eco-friendly soap to dab the GOTS-certified organic cotton layer.
Why is my Woolie Mattress Topper have an earthy scent?
Scent you're experiencing is the natural aroma of lanolin. Fear not, It's a testament to the authenticity of our materials. We process our wools as eco-friendly and organic as possible. We refrain using toxic chemicals to wash our wools. It is also lanolin that gives wool it's anti inflammatory and antibacterial properties.
To learn more about Our Organic Wool, please check out:
Is it good for allergies?
Wool is a natural fiber that wicks moisture away from the body and then desorbs (releases) it from the bedding, creating an environment too dry for dust mites to survive in. This makes it the ideal hypoallergenic bedding for helping with allergies at night.
Are Woolie products certified?
Yes, all of our certifications can be found at ""
General FAQ
What is your return policy?
If you are dissatisfied with your purchase for any reason, you may return them in new and original condition within 30 days of delivery date. Due to nature of hand-made products, we cannot refurbish our used products. Returns must be in their original packaging, with product tags intact. The return shipping fees will be deducted from your refund.
What should I do if I receive the wrong/damaged product?
Oh no! Please email us at hello@wooliestore.com or contact us via chat (9am-5pm PST, Monday-Friday) and we will fix it right away.
How do I cancel my order?
Please contact us via chat (9am-5pm EST, Monday-Friday) or email us at hello@wooliestore.com as soon as possible for help. Our fulfillment center processes orders quickly; however, we will always do our best to accommodate your request.
What forms of payment do you accept?
We accept most major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Be sure to double-check your shipping and billing information when using express checkout methods.